FAQ

If you have any questions about adding us as vendor or need a copy of Vanderbilt University W-9, please contact us.Click here for our business address.

You do not need to create an account to place an order. However, if you wish to create an account, you can do so during checkout. In case you choose not to create an account, a generic username and password will be generated and emailed to you after your first order is successfully submitted.

It is possible to create and pay for a product order on behalf of the person to whom the product will be licensed.  Separate billing and "delivery" (licensee) contact information can be collected at checkout.

FOR PRODUCTS REQUIRING AGREEMENT WITH TERMS OF EULA, PURCHASES BY ONE INDIVIDUAL ON BEHALF OF ANOTHER INDIVIDUAL (THE LICENSEE) ARE ONLY PERMITTED WITHIN AN INSTITUTION.  The checkout facility provided for a purchasing agent to buy the software on behalf of a licensee is intended to be used only within an institution, and only by an agent with requisite authority to enter into an agreement on behalf of the institution.  IT IS IMPERATIVE THAT THE ORDER SUBMITTER / PAYER HAVE THE AUTHORITY TO ENTER INTO AN AGREEMENT ON BEHALF OF THE INSTITUTION TO WHICH THE PRODUCT WILL BE LICENSED.  Order attempts by entities external to the intended licensee institution will be cancelled, and any outstanding payment will be refunded.

Entering valid licensee information is crucial for timely processing of your order. All product licenses purchased are now binding on the individual described in the Delivery information section.  If you (as the individual submitting the order) are an institutional buyer or purchasing agent (i.e. you are NOT to be the actual licensee), please do the following during checkout:

• Enter the valid email address of the product licensee / end user in the Customer information section. This is very important for the quickest processing of your order--the licensee's valid and active e-mail address will be used to establish an account on VU e-Innovations through which they are provided access to premium content and downloads.
• Enter your own contact information (or the bill-to contact information) in the Billing information section.
• Enter the contact information for the product licensee / end user in all required fields in the Delivery information section.
• NOTE: If you are ordering a product that permits you to purchase multiple licenses at checkout, which are each intended for various licensees (yourself and/or others), please indicate in the Order comments which product licenses are intended for which recipients (indicated by email address, and preferably, also by name).  (You may in this scenario enter your own email address (as the purchasing agent) in the Customer Information section.)

If, on the other hand, you are to be the actual licensee for all products in the order, simply check "My delivery information is the same as my billing information".

If you have any questions about submitting an order as a buyer or other agent, please contact us.

We recommend paying for your order using a credit card as it will result in faster processing. However, we also accept Purchase Orders (PO), wire transfers, and payments by check. We will include instructions on how to pay using wire transfer or check in the invoice that we will send to you once your order is approved.

If you intend to submit a Purchase Order (PO), you must FIRST submit an online order for timely order processing.

• Add items to your shopping cart and click Checkout.
• Select the Purchase Order Payment method when you checkout.
• Provide the PO number in the space provided and upload a copy of the PO.
• Click the Continue to Review order button, and on the final review page, the Pay and Submit Purchase button to complete order submission.
• After the order submission, an autogenerated invoice will be emailed to the email address provided.
• Payments can be made via check or wire transfer. Detailed payment instructions will be provided with the invoice.
• If you have any questions about submitting an order or adding us as vendor, please contact us.
• Click here for our business address.

If you are a tax exempt institution with a billing and/or shipping address within the state of Tennessee please complete this form and upload your State or Federal Tax Exempt Certificate for verification.  If you already have an account with VU e-Innovations or have placed a previous order please login prior to filling this request form.

You can find answers to product-specific questions on VU e-Innovations by visiting the FAQs listed on the corresponding product pages. Here is a complete list of all VU e-Innovations products

If you have any questions about submitting an order or adding us as vendor, please contact us.

We do not provide customized quotes for any products listed on our website. The prices listed on our website are final and inclusive of all charges. For instance, the price of the STAT kit is $500, and an additional $20 is charged for shipping within the US. You can simply add the kit to your cart, and the final price displayed will be $520. If you require approval from your purchasing team, you can share the screenshot of the cart with them. Please contact us if you need additional assistance.